FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER ARRIVE?
Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.
DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?
No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts. We also offer gift cards if you’re unsure of what to choose for that special someone.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to firstname.lastname@example.org so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.
DO YOU OFFER EXPEDITED SHIPPING?
We can offer overnight shipping at an additional cost.
MY ORDER IS LOST, WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received it please let us know by emailing email@example.com and we will track it down.
CAN I FRAME THESE PRINTS MYSELF?
Yes, we offer unframed prints so you can customise the look and feel of your final piece. Just select “Print only” when adding the artwork to your basket.
CAN I MAKE ANY CUSTOMISATIONS TO THE FRAME FOR A SMALL FEE?
Yes, let us know your specific requirements and we will gladly see how we can assist you.
WHAT ARE YOUR FRAMES MADE FROM?
All of our frames are made from sustainably sourced wood and hand assembled.
WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?
Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.
ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our artworks are printed on a heavy 300gsm matte archival paper.
DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
We use a 3mm UV blocking acrylic Plexiglass for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.
WHAT IS YOUR RETURN POLICY?
Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process.
DO YOU OFFER A TRADE PROGRAM?
Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.